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Global Credit Administration: Collections Analyst Job, Kuala Lumpur, Malaysia

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Jobs & Career

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Accounting / Finance Jobs

State / county:

Kuala Lumpur

City:

Malaysia

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Date posted:

04 Dec, 2011

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Description


Global Credit Administration: Collections Analyst:1208115 Description The Collections Analyst position is responsible for providing operational support those results in optimizing the performance of the Collections portfolios. The required support is provided to external vendors and internal business partners. The Collections Analyst position is required to complete tasks, timely and accurately which ensure compliance with internal policies and procedures, such as the IRM Policy. Completion of the tasks will also ensure compliance to external requirements, such as Sarbanes Oxley and local laws. Principal Responsibilities: : Provides accurate and timely response to Internal Amex, outside agencies inquiries, cancelled card members and Debt Purchaser via telephone and/or email. : Process manual work lists according to operating guidelines, process settled in Full; Paid in Full, Bankrupt/Deceased accounts. : Responds to all incoming correspondence as outlined in the operating guidelines. : Update financial adjustments within designated timeframes to the correct ledgers. : Investigate and action card member disputes and provide feedback and/or outcome to requesting party : : Accurate and timely payment of agencies via manual or auto invoices. : Prepare and send Direct Debit, Paid in Full, Settled in Full and Default correspondence to card members as required. : Archive incoming and out:going correspondence documents as required. : Understand and comply with all Sarbanes Oxley testing requirements; for example work list penetration timeliness, accelerated write accuracy and timeliness and agency invoice payment processing requirements. : Achieve an accuracy score of 90 or greater through the Quality Assurance assessment process each month. : Upon request, action other collections related tasks and projects as and when required American Express is an equal opportunity employer. Essential qualifications, skills and competencies include: : Minimum SPM/STPM qualification, preferably with tertiary education. : Any credit and recovery experience would be an added advantage : Excellent communication skills in English both verbal and written. Additional languages such as Mandarin or Cantonese would be advantageous. : Good interpersonal skills, mature and patience in handling difficult customers. : Good analytical skills with attention to accuracy and detail. : Able to make sound decisions effectively and promptly. : Must be able to work to deadlines and handle multiple tasks. : At a minimum, intermediary capability across standard Microsoft office platforms. : Ability to work across multiple cultures and commercial environments. : Follow the market specific (local law) requirements for certain types of accouts e.g. Bankruptcy, and settled in Full Account. About American Express American Express has one of the world's most trusted and powerful brands. Our name stands for security, service and personal recognition. This rep

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